Server
- Managed Services include:
-
Hardware
and software asset inventory management (collection, audit, and
reporting)
-
24X7
server monitoring, alerting, troubleshooting, and notification
-
Resolve
basic fixes, escalation of issues, logging of tickets in MS’
ticket system for fixes
-
and
maintenance performed
-
Event
Log monitoring and review
-
Back
up monitoring/log checks and review – Windows Event Logs for
backup exec
-
Anti-virus/anti-spyware
log checks and review
-
Server
availability checks and monitoring
-
Critical
service availability checks and monitoring including DNS, DHCP, TS,
SQL
-
Server,
Exchange, IIS, etc.
-
Basic
response time monitoring and review
-
Performance
metrics monitoring, review, and reporting
-
Deployment
of critical operating system and software patches including service
packs
-
Patch
and service pack management and logging
-
Anti-virus/anti-spyware
scans, detection, and removal
-
Clearing
virus and spyware quarantines
-
Scheduled
maintenance including deletion of temp files, disk de-fragmentation,
registry
-
cleaning,
and internet debris clean up
-
Reboot
of servers as needed
-
Enforcement
of IT policy management including protection of critical files and
file
-
systems,
application/network usage, security, SOX/HIPAA compliance, best
practices
-
Includes
network device availability monitoring and notification for up to 5
network
devices per customer site; i.e. network printers,
routers, firewalls, etc.
Server
Care Service Standard Care
-
Asset
Inventory Management*
-
24X7
Server Monitoring & Alerting
-
Remediation,
Escalation, Logging
-
Event
Log Monitoring
-
Back
Up Log Monitoring
-
Anti-Virus/Anti-Spyware
Monitoring
-
Server
Availability Monitoring
-
Critical
Service Monitoring
-
Performance
Monitoring & Reporting
-
Anti-Virus/Anti-Spyware
Management*
-
Patch
and Service Pack Management**
-
IT
Policy Management**
-
Scheduled
Machine Maintenance*
-
Network
Device Availability Monitoring
*Services
carried out weekly
**Services
carried out as needed
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