Desktop - Managed Services include:

 

• Baseline software package distribution and configuration (templates)

• Anti-virus/anti-spyware scans, detection, and removal

• Deployment of critical operating system and software patches including service packs

• Enforcement of IT policy management including application/network usage, security,

• SOX/HIPAA compliance and/or best practices

• Scheduled maintenance including deletion of temp files, disk de-fragmentation, registry

• cleaning, and internet debris clean up

• Desktop Monitoring/Trending of CPU utilization, % Free Disk Space, Available Memory,

• NIC Performance and Errors

   

Desktop Care Service Standard Care

 

• Asset Inventory Management*

• Software Package Distribution**

• Anti-Virus/Anti-Spyware Management

• Patch and Service Pack Management**

• IT Policy Management**

• Scheduled Machine Maintenance*

• Desktop Monitoring/Trending
  
  *Services carried out weekly
  **Services carried out as needed
  
  

Features of Desktop Managed Services

 

• Site Assessment and Inventory

• Proactive Service

• Management and Status Reporting

• Best Practice Driven

• Automated and Reliable
  
  
  

Benefits of Desktop Managed Services

• Reliability

• Security

• Consistency

• Productivity

• Cost Management and Control

• Performance

• • Managed Expansion and Growth